Refund policy

Refund policy

Damages and issues

We want you to have a great experience with Baked Bags! If your package arrives and it has the

wrong items, broken items, or is missing items, please contact wholesale@bakedbags.com with

your Order Number, Name, what the issue is, and include photos and or videos. Our support

team will be happy to assist!

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or

plants), custom products (such as special orders or personalized items), and personal care

goods. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We do not offer exchanges of products. If you receive an item that is broken, upon evaluating

the issue, we may send out a new item. The fastest way to resolve an issue is by contacting

wholesale@bakedbags.com with your order number, name, and the issue. If products are

broken or missing, please send video and photos of the issues, and the support team will

evaluate the issue and take the appropriate action.

Refunds

Once your order has been placed, we can not offer any refunds. If there are issues with the

order once you have received it, we will do our best to correct the issue in a timely manner. This

may entail a reshipment of appropriate products, a discount on future orders, or other solutions

that are determined on a case by case basis by the support team.

If a refund is approved for your case, you’ll be automatically refunded through your original

payment method. Please remember it may take some time for your bank or credit card company

to process and post the refund.